If changes to your Subsplash app are not visible, the most common reason is that the app cache has not been cleared. Changes made to your app’s content, such as tabs, events, or branding, will not appear to users until the cache is refreshed. To resolve this, you can force close the app twice to clear the cache manually. This action ensures that the latest version of the app is loaded, displaying your updated content.

Additionally, if you have made changes to branding, app store information, or screenshots, these require an app update to be reflected in the app stores. While feature updates occur approximately once per quarter and are applied automatically, manual app update requests are needed for urgent changes like a new logo or name. You are allowed two complimentary app update requests per year, and the process typically takes 8-10 weeks from submission, including time for the app stores to review the update. If you have submitted a request, you can track its progress via the Subsplash Assistant.